Emirates declares 99.9% success in luggage delivery accuracy
Emirates has reported an impressive 99.9% success rate in baggage handling on its flights, making it the airline's most successful winter period for baggage management in the last three years.
The airline released statistics covering the winter period from September 2023 to January 2024, during which it handled an average of 2.7 million bags per month on flights from Dubai to 140 global destinations.
The 99.9% success rate signifies that nearly all baggage originating from Dubai or transferring through the airport reaches its owner on time and at the correct destination. Emirates highlighted the journey each piece of luggage takes, interacting with various staff members and undergoing processes such as security scanning in the "Boss Room," loading into dnata baggage containers, and travelling across the world to meet handlers at the destination.
Emirates emphasised the rarity of baggage delay incidents and provided insights into potential scenarios leading to delays. Occasional mishaps include accidentally torn baggage tags, bags falling off underground baggage belts, or delays due to unforeseen circumstances like weather conditions or medical emergencies. In such cases, automated systems ensure the immediate loading of delayed bags onto the next available flight.
The overall rate of baggage mishandling at the Dubai hub is remarkably low, at 1.3 incidents per 1,000 bags, nearly 30 times lower than some other providers. For unavoidably delayed bags globally, 91% are reunited with their owners within 72 hours. Emirates manages primarily international baggage and transfer baggage, involving long and complex journeys that demand a higher level of attention than domestic travel.
Emirates attributes its best-in-class baggage handling to robust and high-tech procedures, including a multimillion-dollar investment in tailored software providing comprehensive visibility of entire journeys. The airline's commitment to efficient baggage management enhances the overall customer experience and contributes to its reputation as a reliable and customer-centric airline.