In a significant leap towards digital transformation, Dubai Electricity and Water Authority (DEWA) has integrated its services with the ChatGPT Apps Directory, redefining how public services are delivered. This move places artificial intelligence at the heart of their customer engagement strategy. It's a bold step that underscores Dubai's ambition to lead in global technology and innovation.

DEWA's initiative marks it as the first government entity worldwide, as well as the first utility, to offer services directly through AI platforms. This shift signifies a departure from conventional websites and smart applications, aiming to deliver services where users are most active. By doing so, DEWA is reshaping the landscape of public service delivery.

Revolutionizing Government Services

Saeed Mohammed Al Tayer, the Managing Director and CEO of DEWA, describes this initiative as a fundamental transformation. He emphasizes that the 'AI Integration and Operating Services' initiative is a crucial part of DEWA's strategy to modernize government services for the AI era. The goal is to move away from traditional digital models towards a more integrated service system that aligns with global AI platforms.

Al Tayer also highlighted that this integration allows users to access DEWA's services through intelligent conversational interfaces such as ChatGPT. These interfaces include multi-agent systems, enabling a seamless user experience.

Easy Access and Future Plans

The launch of DEWA's services on the ChatGPT Apps Directory solidifies its role as a pioneer in adopting advanced smart solutions. This initiative supports Dubai's vision of becoming a global hub for AI and sustainable innovation. Through the ChatGPT platform, customers can conduct various activities, including bill inquiries, accessing account details, and receiving billing support. They can also find EV Green Charger locations and directions to the nearest charging station, as well as get information on Customer Happiness Centre locations, working hours, and contact channels.

DEWA has announced plans to expand its service offerings gradually. This expansion will align with its governance, security, and privacy framework, ensuring the services remain robust, proactive, and secure.